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Amazon vs Visa – Going to extra ‘time’
There are a number of ways of resolving commercial conflict, postponement however is not one of them. It is however, in the right...
Jan 17, 20222 min read


“I’ll give you an extra £10,000 a year to stay”
This was the final nail in the coffin, I’d just resigned – and my newish boss then made me this offer. Twelve months earlier I’d applied...
Jan 13, 20223 min read


Giving up the (business) ghost
Despite the odd grumbles that we all have about the past year, I know that really I have a lot to be pleased about when reflecting on...
Jan 10, 20222 min read


The bigger they come...
This week it was announced that General Motors 90-year reign as the top US car seller has ended. The BBC reports that Toyota has claimed...
Jan 6, 20222 min read


Preventing Christmas Conflict
Last Christmas, like a lot of other people, my family and I had Covid – thankfully we came through it OK, I know that a lot of others...
Dec 23, 20211 min read


I screw up
I screw up. I do it both personally and professionally. I continue to do it, and do you know what? I actually want to carry on doing it!...
Dec 13, 20212 min read


Opinions - everyone's got one 🤔
This week JP Morgan boss Jamie Dimon claimed that the bank would last longer than the Chinese Communist Party (both of which are 100...
Nov 25, 20212 min read


The crying game (or down but not out)
The final plenary session and ‘decision time’ at COP started at 19.23 on Saturday evening. Thirteen minutes later according to Reuters...
Nov 25, 20213 min read


Five things negotiators can do to help save the planet
With COP26 drawing to a close, FT columnist Simon Kuper has tweeted ‘How could rich countries cut working hours to save the planet? A...
Nov 25, 20212 min read


A compromise sometimes can be a creative solution
As we continue to watch the great and the good discuss the future of our planet at COP26, I was really pleased to see the new campaign...
Nov 25, 20211 min read


Can you explain the basis of your apathy?
Is everyone else having that conversation with colleagues, peers and friends along the lines of ‘How are things picking up? What does the...
Nov 25, 20212 min read


Scarcity #2 – Information (and how to get a PS5 this Christmas)
Last month we wrote a blog about how powerful the influencing effect of ‘Scarcity’ is and how this was translating into a potential...
Nov 25, 20212 min read


Why we all need to be a bit more 'dog'!
As part of Emotional Intelligence month, we wanted to shine a light on some of the less well-known aspects of EI which are integral to...
Nov 25, 20212 min read


Why it’s worth the effort to learn to negotiate the empathy bridge
Empathy is undoubtedly an underestimated, but extremely important, business skill, forming one part of the emotional intelligence...
Nov 25, 20212 min read


Fuel Shortages – an influencing ‘Perfect Storm’
At 05:10 this morning (I'm usually an early riser), I managed to get my first fuel in over a week. £30 took my car from less than a...
Nov 25, 20212 min read


Why trading is more effective with influence.
I’m sitting on an EasyJet flight, heading back to the UK from running one of our commercial conflict resolution programmes in Palma de...
Nov 25, 20211 min read


Know your limits
The BBC has reported that a luxury country hotel, heavily criticised for doubling the price of booked weddings has now backtracked,...
Nov 25, 20212 min read


Apple, Apps & Argument
In commercial conflict, information is a highly prized commodity. Sometimes it can be ‘revealed’ or ‘concealed’ either to strengthen our...
Nov 25, 20212 min read


Necessity is (still) the mother of all invention
The original proverb, attributed to Plato, continues be correct time and time again in our modern world. Take the perfect storm of Covid,...
Nov 25, 20212 min read


Unless Ken's a lorry driver, Barbie might be spending this Christmas alone
We hear on the news every day now about supply chain issues in the supermarkets – problems of a lack of lorry drivers among other...
Nov 25, 20212 min read



